Privacy Policy

Last updated: March 2025

1. Introduction

Dukazote Kenya ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website dukazote.co.ke and make purchases. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information

Name, email address, phone number, and billing/shipping address collected when you register or place an order.

Payment Information

We do not store full card numbers. Payment processing is handled by PCI-DSS compliant third-party providers (Stripe, PayPal, Safaricom M-Pesa).

Device & Usage Data

IP address, browser type, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and analytics.

Communications

Any emails, chat messages or feedback you send us.

3. How We Use Your Information

Process and fulfil your orders
Send order confirmations, shipping updates and receipts
Respond to customer service requests
Send promotional emails (only with your consent)
Improve our website, products and services
Detect and prevent fraud
Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

Courier/delivery partners (name, phone, address only)
Payment processors (for transaction processing)
Analytics providers (Google Analytics — anonymised)
Law enforcement if required by Kenyan law

5. Cookies

We use cookies to maintain your session, remember cart contents, and analyse traffic. You can disable cookies in your browser settings, though some site features may not function correctly.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by emailing support@dukazote.co.ke.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers and regular security audits. However, no method of internet transmission is 100% secure.

8. Your Rights

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Data Protection Commissioner (Kenya)

9. Children\'s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on our website.

11. Contact Us

For privacy-related enquiries: privacy@dukazote.co.ke or write to Dukazote Kenya, Westlands, Nairobi, Kenya.